Hokkaido Car Rental

FAQ: Car Rental in Japan

1. What are the requirements to rent a car in Japan?

To rent a car with E-Motion, you will need:

• A valid driver’s license:

  • Japanese driver’s license, or

  • International Driving Permit (IDP) under the 1949 Geneva Convention, along with your home country’s driver’s license.

  • Japanese translation of a foreign license (for licenses from Switzerland, Germany, France, Belgium, Monaco, Slovenia, and Taiwan).

• Passport or residence card (for identification).

• A credit card or debit card for the rental deposit. (Other options available)

2. Can I rent a car with a foreign driver’s license?

Yes, E-Motion allows rentals with a foreign license, provided you have an International Driving Permit (IDP) or a recognized translation of your license, depending on your country.

3. What is the minimum age for renting a car?

The minimum age to rent a car with E-Motion is 18 years old, however there are surcharges for drivers under 25 years old.

4. What side of the road do I drive on in Japan?

In Japan, driving is on the left-hand side, and the steering wheel is on the right-hand side of the vehicle.

5. What types of vehicles are available for rent?

E-Motion offers a variety of vehicle types, including:

• Compact cars

• Sedans

• MPV's

• Minivans (for families or groups)

• Luxury vehicles

• Eco-friendly options such as hybrids 

• 10 Seater vans　(Require a Japanese license or IDP with D-Stamp)

6. Is insurance included with my rental?*

Yes, basic insurance is included, such as:

• Collision Damage Waiver (CDW) to limit your financial liability in case of damage.

• Liability Insurance to cover third-party damages.
  
  *Minimum excess charges apply in the case of an accident*

7. Do the cars come with GPS navigation systems?

Yes, E-Motion vehicles are equipped with GPS navigation systems, and English-language GPS units are available upon request.

8. Can I use toll roads in Japan with an E-Motion rental car?

Yes, all vehicles are equipped with an ETC card reader for easy payment on toll roads. You can rent an ETC card from E-Motion for a small fee and settle the charges on return.

9. How much are the toll fees in Japan?

Toll fees vary depending on the distance and expressway used. On average, fees range between ¥2,000 to ¥3,500 for longer trips. Payment can be made with an ETC card, credit card, or cash.

10. Are there any additional driving rules I should be aware of?

• Speed limits: Urban roads are usually 40–60 km/h, and highways are 80–100 km/h.

• Parking: Parking in undesignated spots can lead to fines. Paid parking is widely available in cities.

• Road signs: Most are in both Japanese and English, making navigation easier.

11. Can I return the car to a different location?

Yes, E-Motion offers one-way rentals and remote area pick-up, allowing you to pick-up or return the vehicle from/to a variety of different locations. There will be additional fees based on selected locations.

12. Is it possible to rent a car with a child seat?

Yes, E-Motion provides child seats upon request. Children under 6 years old must legally use a child seat in Japan. Be sure to request one when making your reservation.

13. What about winter rentals in snowy areas?

E-Motion offers snow tires and 4WD vehicles during winter months for safe driving in areas like Hokkaido. Let us know if you need snow tires when booking.

14. What should I do if I’m involved in an accident?

In case of an accident:

1. Stop immediately and ensure everyone's safety.

2. Call the police (dial 110) to report the accident.

3. Contact E-Motion at the emergency number provided in your rental agreement.

We’ll assist you through the process and ensure that insurance and legal matters are handled.